Service Terms & Conditions
THE "GET ACQUAINTED" VISIT
The goal of this meeting is for the client to explain all the home and pet routines and make sure both parties are the right fit. During this time, the Client Profile and Pet Profile in Precise Pet Care will be reviewed. It is important that the client fills out their online profile completely prior to the meeting. A $27 consultation fee will be charged at the time of service, refundable to the client if services are not rendered. If the Client relocates or acquires additional pets and another consultation is needed, a $27 charge will be added for each additional consultation.

METHODS OF PAYMENT
We accept Visa, MasterCard, and Discover. Clients must log into their account in Precise Pet Care, and enter payment information before we can provide service. We do not accept paper checks or cash as a method of payment, but you may leave a gratuity for your sitter with cash or a check made out directly to them. A 3.5% processing fee is automatically added to your invoice to cover the costs of credit card processing.

INVOICING/PAYMENTS
Invoices are charged the full amount 7 days before the date of service is to start to hold your dates. If your service date is before 7 days your invoice will be charged automatically upon booking. Please review our cancellation policies below.

TIPPING
100% of gratuities go to the sitter. While you are free to tip through the Precise Pet Care system, the system distributes tips over time. For the sitter to receive the full tip at time of service, it's best to leave cash in a marked envelope or via Venmo/Cash App.

SURCHARGES
A $10 per visit holiday surcharge fee per visit will be applied to each visit for major/federal/local holidays including but not limited to: Easter, Mother's Day, Father's Day, Thanksgiving Week (day before, day of, and day after Thanksgiving), Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Memorial Day weekend, Fourth of July, Labor Day weekend, Thunder Over Louisville, Thurby Day Louisville, Oaks Day and Derby Day Louisville and Gasparilla - Saint Petersburg, Florida.

A $5 per-visit service fee will be charged to visits requested with less than 24 hours' notice and a $10 per-visit service fee will be charged for same-day requests. We make every attempt to do so but we cannot guarantee these last-minute service requests can be filled. You will be notified if we can fill them or not via email confirmation.

CANCELLATION POLICY
Recurring Services (services booked 1 or more day a week regularly)
24-hour advance notice is required for cancellations on all days to receive a full credit towards future services. Any cancellation made outside 24 hours will not be refunded or credited.

If a cancellation has not been submitted in time and our sitters arrive at your home to provide care, your account will be charged the visit fee and the sitter will be paid for the visit. Acts of God (weather, illness, etc.) will be considered case-by-case.

Holiday/Vacation Travel Services
A seven (7) day advanced notice is required for cancellations on vacation/travel visit packages, or visits that fall on Holidays in order for your deposit to be refunded. Acts of God (weather, illness, etc.) will be considered case-by-case. Holidays include:
* The day before and the day after Thanksgiving (beginning Wednesday and ending Friday)
* Christmas Eve, Christmas Day, New Year's Eve, New Year's Day
* Local Louisville/Southern Indiana holidays - Thunder Over Louisville, Thurby, Oaks Day, and Derby Day
* Mothers Day
* Father's Day
* Memorial Day Weekend (Friday - Monday)
* Independence Day
* Labor Day Weekend (Friday before Labor Day until Labor Day)
Any cancellation made outside of 7 days for vacation packages/holiday services will not be refunded or credited.

Early Returns
Early return does not constitute a refund for services not used as sitters cannot be booked for other clients' services. The visits will be marked complete and the sitter paid.

EMERGENCY VETERINARY CARE
In the event of a medical emergency, Paws Pet Care, LLC/Pet Sitter is authorized by the client to seek emergency veterinary care with release from all liabilities related to transportation, treatment, and expense. Should a specified veterinarian be unavailable, Paws Pet Care, LLC/Pet Sitter is authorized to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian.

MINIMUM VISITS - NO EXCEPTIONS
All dogs must visit no less than every 8 hours. Visits occurring at least three times per day are recommended by veterinarians. All cats must be visited at least every other day. Visits once every 24 hours are recommended by veterinarians.

TEXT/EMAIL PICTURES
We offer to send all our clients one complimentary daily picture via the Precise Petcare Portal in the form of a journal entry/update. The time/date that you received the pictures is NOT an indication of the time/date that we visited your residence or provided care for your fur-kid(s). Also, please keep in mind that you may not receive pictures/text for reasons such as service area restrictions, etc. from your provider or if you have opted out of such notifications. We are happy to provide a complimentary phone call if you so choose.

ACCESS TO YOUR HOME BY OTHERS
Please be advised that if there are other persons entering and leaving your home/facility, Paws Pet Care, LLC/Pet Sitter can not be held liable for any damages to property or pets as a result. Additionally, Paws Pet Care, LLC requires clients to inform us at the time of the consultation and/or in their online profile in Precise Pet Care of anyone who may have access to your home/property/facility while the client is away, or that will be on the property while we are providing service. This includes (but is not limited to) cleaning services, repair persons, friends, family and neighbors, trainers, etc. For the safety of your pet sitter, four-legged fur kids, and home/facility, no person should be permitted in your home/facility during the same times our pet sitters are providing services unless special arrangements have been made through the owners/management of Paws Pet Care. We prefer that, for accountability and liability reasons, no other individual should be providing pet care services at the same time Paws Pet Care is providing pet care services.

FENCES/GATES/CRATES/LATCHES/LEASHES & COLLARS
It is the pet/home/facility owner's sole responsibility to "pet-proof" any areas of the home/ property/facility to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors, and other devices (including crates) meant to contain the pet or restrict access to specific areas. Paws Pet Care, LLC/Pet Sitter does not assume responsibility and has no liability for any injuries the pet may sustain or property damage the pet may cause while in its own home/property/facility.

- Fences/Gates/Enclosures
Fenced-in yards are great to play and potty spaces for pets, however, no fence system is totally secure. Paws Pet Care, LLC/Pet Sitter does not accept responsibility or liability for any pets that escape, are injured, or become lost, fatal or otherwise, when pets are left out or given access to a fenced-in area. This includes electronic, wood, metal, glass, or any other enclosure types.

- Cages/Crates
Cages/crates are great to secure spots for pets; however, no cage/crate is totally secure. Paws Pet Care, LLC/Pet Sitter does not accept responsibility or liability for any pets that escape, are injured, or become lost, fatal or otherwise, when pets are left in a crate unattended or in a cage that is being improperly used or not sufficient enough for the pet. This includes metal, plastic, or any other crate types.

- Leashes/Collars
All dogs will be required to be on a leash during outdoor walks. Paws Pet Care, LLC/Pet Sitter is not responsible for damage incurred by the pet escaping because of a faulty leash or collar that is incorrectly fitted.

MEDICATIONS
Paws Pet Care, LLC/Pet Sitter will ATTEMPT to administer medications (pills and injections) as directed but cannot be held responsible for complications that arise as a result. Excessively shy, aggressive, or scared pets with medical problems can be a serious risk. If you have such an animal, this must be thoroughly discussed PRIOR to services rendered and should be boarded with your veterinarian. Sitters reserve the right to charge a fee to administer medication and this will be discussed at the GA Meeting (Initial Consultation).

PET & HOUSE CLEAN-UP
Paws Pet Care, LLC/Pet Sitter will properly dispose of pet waste and do our best to clean up any accidents your pet may have using cleaning products provided by the client only. Paws Pet Care, LLC/Pet Sitter is not responsible for carpet/flooring stains created by your pet(s). We do request that you provide plastic bags, towels, cleaning products, paper towels, and trash bags and indicate where you would like the waste disposed of.

ANIMAL BEHAVIOR/AGGRESSIVE DOG POLICY
Animal behavior can be unpredictable. Paws Pet Care, LLC does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury or death to the client's animals. If your dog(s) will not let Paws Pet Care, LLC/Pet Sitter into your home, or prevent your pet sitter to provide routine duties, Paws Pet Care, LLC/Pet Sitter will contact you. We do not provide free or discounted services if the dog's aggressiveness prevents us from performing our regular duties. In the event, your dog bites or injures the pet sitter or any other pet/animal in the residence you are responsible for all medical fees associated with their injury. Additional charges may apply.

VACCINATIONS/PET HEALTH
All pets are to be currently vaccinated. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client's animal which has not been properly and currently vaccinated, the client agrees to pay all costs and damages incurred by the victim.

INCLEMENT WEATHER
You entrust Paws Pet Care, LLC to use our best judgment in caring for your pets(s) and home/facility if we are servicing you at the time of inclement weather. Paws Pet Care, LLC/Pet Sitter will try to carry out your instructions to the best of our ability. The care we provide to our customer's pets and their safety is our first concern. We have requested that you provide the name and phone number of a person living nearby (with access to your home) in your profile in Precise Pet Care. This should be a person close enough to walk to your home if roads are impassable (for example, a neighbor). If we are physically unable to drive to your home this information is needed so that we can contact this person to request their assistance to check on your pet(s). In the event that the client does not provide a nearby emergency contact with access to your home, the client understands that paws Pet Care will provide service but not until conditions allow us to reach your home safely. During the winter, please clear your sidewalks, walkways, and driveway from snow and ice to prevent injury to the pet(s) and pet sitter.

Inclement Weather/Emergency Plan:
1) Every effort will be made to make the trip to your home to care for your pets
2) Your service schedule may be changed, interrupted, or altered depending on the severity of the circumstances/weather
3) If it is not possible to drive safely to your home, your emergency contact will be called
4) You will be called immediately and notified that our emergency plan has been activated.

UNFORESEEN PURCHASES & TRIPS TO PURCHASE
Any additional necessary costs such as food, litter, cleaning supplies, or other necessary items that contribute to the health and well-being of your pet will be purchased by Paws Pet Care, LLC/Pet Sitter. We will retain a receipt and the customer will be automatically charged for the reimbursement of these items. A $35 trip fee will be applied. The client agrees to reimburse Pet Sitter/Paws Pet Care, LLC for expenses incurred, plus any additional fee for attending to this need or any expenses incurred.

HOUSE/FACILITY ALARMS
If you have an alarm, please contact your alarm company and tell them you have hired Paws Pet Care, LLC. Please provide the code to deactivate and activate the system and the password in case of accidentally setting off the alarm. If you are uncomfortable giving Paws Pet Care, LLC this information, please set up a temporary code and password for our purposes. If an alarm is set and no prior arrangements have been made, Paws Pet Care is not responsible for any charges associated with the alarm going off when entering the premises.

KEYS TO HOME
We will accept garage door openers and codes as the only means of entry to your home, however, if your electricity fails or your batteries fail we will not be able to gain entry into your home and your service schedule will be interrupted. You may choose for your Paws Pet Care, LLC to sitter keep your key, however Paws Pet Care, LLC cannot be responsible for lost/stolen keys. You may choose to have your key left at your place of residence in a secure location of your choosing or returned upon completion of our contract. A $27 trip fee will be invoiced if we must make an extra trip to pick keys up or drop keys off after care.

OTHER FEES
Other fees for additional services or circumstances may apply. Any additional visits made or services performed shall be paid for at the agreed contract rate. Paws Pet Care, LLC/Pet Sitter is authorized to perform care and services as outlined in this contract.

NON-SOLICITATION
Paws Pet Care, LLC has a NON-SOLICITATION POLICY with all our sitters and walkers. We allow communication between our clients and our sitters either by phone or text during our business hours or on the weekends if they are caring for your pet(s) however all services must be booked through the owner of Paws Pet Care, LLC either by Precise Pet Care scheduling software, phone or email. Please do not call or text our sitters for schedule request changes. Our sitters contract with Paws Pet Care, LLC. They are bound by legal contracts to not take our clients and not do side work for PPC clients.

TERMINATION OF CONTRACT
Pet Sitter/Paws Pet Care, LLC reserves the right to terminate this contract at any time before or during its term. If Pet Sitter/Paws Pet Care, LLC, in its sole discretion, determines that the Client's pet poses a danger to the health or safety of the Pet Sitter, if concerns prohibit Pet Sitter from caring for the pet, the Client will be notified and given the alternative to authorize pet to be placed in a kennel, with all charges therefrom to be charged to the client.

AUTHORIZATION FOR FUTURE SERVICES
The client authorizes this contract to be valid approval for future services of any purpose provided by this contract permitting Pet Sitter/Paws Pet Care, LLC to accept telephone/text reservations or reservations through LeashTime (online profile management/scheduling system) for service and enter premises without additional signed contracts or written authorization.

Paws Pet Care, LLC/Pet Sitter agrees to provide the services stated in this contract in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives and relinquishes any and all claims against said Pet Sitter/Paws Pet Care, LLC except those arising from negligence or willful misconduct on the part of the Sitter/Paws Pet Care, LLC.

Paws Pet Care Louisville KY, Southern IN & Saint Petersburg, FL
info@pawspetcareathome.com
800-674-3409 - Call/Text
www.pawspetcareathome.com